We want you to be as confident in our products as we are proud to create them. If for any reason you are not fully satisfied with your purchase, our team is here to support you through the return, exchange, or refund process.
Return and Exchange Eligibility ( Read this to see if you are eligible for a return)
We have a 14-day return window for all items on our site.
All item(s) being returned/exchanged must meet the following conditions or may be subject to denial:
Items must be unwashed.
Items must be unworn.
Items must be in original packaging.
Items with pilling may be subject to denial.
Items with markings or other stains will not be accepted.
Items with strong odors, such as smoke, cologne, detergent, etc., will not be accepted.
*Our 14 day warranty excludes tear and damage caused by misuse or accidents.
If your product(s) meet our return conditions our team will issue a store credit to the email attached to your order (excluding shipping costs).
Store credit is valid for one year from the date of issue.
Please note that we reserve the right to deny returns after 14 days.
Item Missing from your order / Received a Damaged item / Received an incorrect item
If you've received an incorrect item, missing an item from your order, or an item is damaged in any way, please submit a ticket to our support team at fleurdelisclothinglk@gmail.com ( Please note this must be done within 48 hours of you receiving the order)
Return Shipping and Locations by Order Type
We offer FREE returns and exchanges for Domestic orders facilitated through courier service. To initiate a return, please contact our Support through any of the following:
Hotline: +94769659320
Email: fleurdelisclothinglk@gmail.com
Store credits will be issued upon inspection, provided all return conditions are met.
International Orders
Please Email our customer support team at fleurdelisclothinglk@gmail.com and we will help you through.
Exchanges on items received as a Gift
Exchanges for gift items can only be requested for the same item/color in alternate sizes. When requesting an exchange, please coordinate with the gift giver, as we may require their name and contact number to verify the purchase.
*Refunds/ store credits will not be issued for gift items.
